Al-Muhareb Tours LLC is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with UAE Federal Decree-Law No. 45 of 2021 (PDPL).
Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone/WhatsApp number
- Nationality
- Passport or Emirates ID details (when required)
Booking & Transaction Data
- Tour selections
- Booking history
- Payment confirmation details (payments processed via secure third-party gateways)
Technical Data
- IP address
- Browser and device information
- Cookies and usage data
Purpose of Data Collection
Your information is used to:
- Process and manage bookings
- Communicate confirmations and updates
- Comply with UAE tourism and legal requirements
- Improve customer service and website functionality
Data Sharing
We do not sell or rent personal data. Information may be shared only with:
- Licensed tour and activity providers
- Payment service providers
- Government or regulatory authorities when legally required
Data Security & Retention
We implement appropriate security measures to protect personal data from unauthorized access or misuse. Data is retained only for the duration required by UAE law and operational needs.
Cookies
Our website uses cookies to enhance functionality and user experience. Users may disable cookies in browser settings; however, some features may not function properly.
User Rights
Under UAE law, users have the right to:
- Access personal data
- Request corrections
- Request deletion (subject to legal obligations)
- Withdraw consent
Requests can be submitted via our Contact Us page.
Children’s Privacy
Our services are not intended for individuals under 18 years of age without parental consent.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated revision date.
